FAQ

Frequently Asked Questions

What are the operating hours of your stores?

Agios Stefanos (GigaStore) / Vouliagmenis
Monday – Friday: 09:00 – 20:30
Saturday: 09:00 – 16:00

Alexandras / Peiraios
Monday – Friday: 09:00 – 20:00
Saturday: 09:00 – 16:00

Service Departments
Monday – Friday: 08:00 – 16:30

How can we visit your stores?

Visit the “Facilities” section on our site and you will get detailed directions with the help of the Google Maps application.

Can I take a Test Drive of the car I am interested in?

Of course, you may arrange a Test Drive for the car you are interested in. Please contact our dealerships to schedule an appointment.

Do you perform disinfection on your cars?

In partnership with Wurth we perform all necessary disinfection procedures to our cars both when we receive them, and in the process of delivery to the customer. The products that we use are certified for their safety and effectiveness by competent hygiene entities.

How does online Purchase and delivery to my location Work?

We handle all the necessary procedures for the purchase of your new car and deliver it to your doorstep at no cost to you. All processes can be completed via phone and online, without the need to visit our stores. A dedicated associate will deliver your new vehicle to your desired location along with all the required documents. This offer is valid for deliveries throughout Greece.

What are the available payment methods to purchase the car I am interested in?

In addition to full cash payment, we offer the option to purchase through financing (for individuals and companies) via bank loans with the most favorable terms.

Can I purchase the car I am interested in with 0% down payment?

Yes. We offer financing packages with a 0% down payment option and repayment terms of up to 84 months.

What is the right to a refund?

We provide you with the right to a refund within 7 days from the date of receipt, provided that it is confirmed the vehicle has been involved in an accident or has its mileage tampered with. For more information, please visit the Refund Policy section.

Can I purchase a car using my credit card?

Yes, you can use your credit card to purchase a car from Automarin.

Will the car be delivered to me with a service?

Certainly. Your new car will have undergone a technical inspection covering more than 230 points, as well as all the necessary maintenance tasks according to the manufacturer’s prescribed schedule.

Will I have to pay for the Roadworthiness Test Center (Κ.Τ.Ε.Ο.) document and emissions inspection card?

No, we cover the costs of the Roadworthiness Test Center document and emissions inspection card.

Is financing available for all vehicles?

Financing options are available for all models from the year 2007 onwards through our company’s financing packages.

Will you deliver my new car with 2 keys?

Absolutely. All our vehicles are delivered with 2 keys.

Has your car undergone a professional bio-cleaning?

Every vehicle displayed in our showrooms, as well as those at the delivery stage, undergoes the recommended bio-cleaning procedures. We use top-of-the-line technology equipment, certified according to the latest cleaning standards established by the relevant government authority.

Are your cars accident-free?

Absolutely. Every vehicle displayed in Automarin showrooms undergoes a thorough inspection covering over 230 structural points to identify any discrepancies. For this reason, we provide a written guarantee confirming the vehicle is accident-free.

Are your vehicles’ mileages genuine?

All our vehicles come with a written mileage guarantee. We have conducted all necessary inspections to ensure the authenticity of the mileage. The checks we perform include:

Frame verification on the Pan-European platform of each dealership
Inspection of the vehicle’s individual control units (ECUs)
Checking passes in the electronic MOT (Κ.Τ.Ε.Ο.) database
Genuine Manufacturer’s Manual
Customs clearance documents (applicable to imported vehicles)

What documents are required for the financing application?

Most recent tax clearance certificate
Copy of identification card
Last 2 payslips
Utility bill (e.g., electricity, water) in your name

Can I purchase a car with corporate financing?

Certainly, you can purchase any car of your interest through corporate financing, provided that the vehicle is from the year 2009 or newer.

Do I need to visit the bank personally to apply for financing?

No, we handle all the necessary procedures to complete the financing process for your new car on your behalf.

Can I trade my car for any vehicle available at your premises?

Of course, you can trade your car for any model from our available fleet that interests you.

I live outside Athens and I want to purchase a car from you. Will you cover the transportation cost of delivering the car to my place of residence?

For all customers residing outside Athens, we cover the transportation cost of delivering the car to your area.

Do I need to make an appointment to view the car I am interested in?

No, you may visit at any time you wish, and our associates will be happy to assist you with any questions you may have.

Do you inspect the cars before selling them?

Absolutely, this is our key differentiator from the competition. We have a specialized vehicle inspection department staffed by highly trained professionals and equipped with the appropriate diagnostic tools for all car brands. We conduct at least 45,000 vehicle inspections annually across more than 230 locations.

Are all vehicles accompanied by a written warranty?

Absolutely, all our vehicles come with a written warranty. The warranty period can extend up to 5 years. Additionally, we offer you the option to choose from various warranty packages tailored to your specific needs.

Can I sell my car without having to purchase another from you?

Absolutely, we can purchase your car without requiring you to buy another from us.

What is the €800 Financing Bonus?

If you choose to take advantage of Automarin’s financing packages, we offer you FREE additional benefits worth €800. For detailed information, please refer to the Financing Bonus section.

Are your workshops specialized in all car brands and types?

Yes, we are equipped with all the necessary machinery to perform service work on all car brands and types.

I want to insure my car. Who should I contact?

You should call or visit one of our four branches to receive detailed information from our qualified associates.

I purchased my car from Automarin through a bank loan, and now that I have fully repaid the loan, where should I go to request the release of the lien?

You will need to visit the store where you originally purchased your vehicle. Please bring with you a copy of the vehicle registration certificate as well as the original loan repayment letter from the bank. Once you provide us with these documents, we will prepare the Lien Release within approximately five (5) business days.

The document you receive from our company, along with the original vehicle registration certificate, must then be submitted to the Ministry of Transport, where your new vehicle registration certificate will be issued.